No-one should be alone during the COVID-19 crisis.
YourNeighbour.org’s National Call Centre is for anyone who needs help during the coronavirus (COVID-19) pandemic. They are working with the Government and NHS to provide vital food, advice and other support to people who need help across the country. Over 1000 churches in the UK belong to the YourNeighbour.org network and are in every community, providing volunteers who are safe and well supported.
Telephone support
The people answering YourNeighbour.org’s phones are all enhanced DBS checked and are able to take calls and provide emotional support. They will support the caller and either connect them to a local church for simple tasks providing:
- food shopping
- trips to the pharmacy
- dog walking
- a listening ear for people who are lonely
- other simple tasks
Or, where their need is greater, provide them with specialist support:
- trauma or bereavement counselling and emotional support over the phone
- emergency food parcels
- debt counselling
- benefits advice
- safeguarding support
- mental health care
They also link to a friendship line that provides an opportunity to break the isolation many are feeling and can – where appropriate – link people up with pastoral support in their local areas.
Contacting the helpline
You can contact the helpline by:
- Phone:0300 323 9952
- Email: [email protected]
Phone lines are open Monday – Sunday, 9am – 5pm.
0300 numbers cost the same to call from a UK landline or mobile, as calling an 01 or 02 number.
YourNeighbour.org is an initiative of the Good Faith Foundation. YourNeighbour.org is incredibly grateful to Oasis for answering our telephone service.