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How to get help

How to get help from our foodbank.

Coronavirus (COVID-19) update

How you get help has changed due to the coronavirus pandemic. Our distribution centre is temporarily closed and how you get food and food vouchers has changed.

If you need food/a food voucher please contact any support agency that you may have dealings with. They can offer you support and refer you to us.

If you don’t have any agency working with you you can call  Citizens Advice Trafford  0300 330 9073 (8.30am to 5.30pm, Monday to Friday). select option 4 for Trafford.  Someone there will help you access the support you need.

Foodbank vouchers.

We are no longer issuing paper vouchers or carrying out our face to face service.

Agencies partnering with us will issue an electronic voucher.  This e-voucher will show on our system and we will deliver the food parcel to you in an unmarked vehicle.

The most important step for you is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation, we work with many local agencies. If they feel you are struggling to put food on the table, they will issue you with an evoucher. The local agency can also provide long-term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Arrange a visit with such a referral agency that most meets your needs

They will discuss your situation and supply you with an evoucher where appropriate. View a full list of agencies signed up to work with Stretford foodbank.

2. What to do when you have been issued an evoucher number. 

You will receive a call from our volunteer admin staff to discuss your dietary needs. We will also agree on a delivery day and time. If you are not in when we come to deliver we will not be able to return, we will contact you and you will have to make arrangments to collect yourself.

 

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